Shipping & Payment
Shipping and Payment Terms for store.reboxy.net
This page provides information about the available payment methods, shipping options, delivery times, and related conditions for purchases made through store.reboxy.net.
1. Payment methods
The customer may choose from the payment methods currently available during checkout.
Depending on the destination country and current store settings, available payment methods may include:
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online card payment
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online payment through a payment gateway
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bank transfer
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cash on delivery, where available
The exact payment methods shown at checkout may vary depending on the delivery country, order value, product type, or current technical availability.
The seller reserves the right to limit or change available payment methods at any time.
2. Payment due date
Unless explicitly agreed otherwise, all orders must be paid in full before dispatch.
If payment is not completed successfully, the order may remain pending or may be cancelled by the seller.
In the case of bank transfer, the order is usually processed after the payment has been received and matched.
3. Payment security
Online payments are processed through third-party payment service providers.
Reboxy does not store full payment card details and does not directly process payment card data outside the systems of the relevant payment provider.
Any issues directly related to a payment transaction may also need to be resolved with the relevant payment provider, depending on the nature of the issue.
4. Prices and payment currency
All prices shown in the store are displayed in the selected currency.
Prices include VAT where applicable, unless stated otherwise.
Shipping charges are calculated separately and displayed during checkout before the order is completed.
If the customer’s bank or payment provider uses a different currency, additional conversion fees or bank charges may apply. These fees are outside the seller’s control.
5. Shipping methods
Orders are shipped using the delivery methods currently offered during checkout.
Available shipping methods may vary depending on the destination country and may include, for example:
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home delivery by parcel carrier
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delivery to pick-up point or parcel locker
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other transport options currently enabled in the store
Not all shipping methods are available in all countries.
The seller reserves the right to change the list of available carriers and shipping methods.
6. Shipping charges
Shipping charges depend on the destination, selected carrier, package size, package weight, and current shipping setup.
The final shipping price is shown during checkout before the order is placed.
Unless explicitly stated otherwise, shipping charges do not include any import duties, customs fees, brokerage charges, or local taxes that may apply outside the European Union.
7. Order processing time
Orders are usually processed within a reasonable time after payment confirmation and stock availability check.
If a product is in stock, dispatch usually takes place within several business days.
For products assembled in small batches, restocked in waves, or shipped during busy periods, processing may take longer.
If there is a significant delay, the customer will be informed where reasonably possible.
8. Estimated delivery times
Estimated delivery times depend on the selected shipping method and destination country.
Any delivery times shown in the store, at checkout, or in order communication are estimates only.
Actual delivery may be affected by:
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carrier delays
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customs processing
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public holidays
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weather or transport disruptions
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peak seasonal traffic
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incorrect or incomplete address details
The seller is not responsible for delays caused by circumstances outside its reasonable control.
9. Deliveries outside the European Union
For orders shipped outside the European Union, the customer may be required to pay import duties, customs handling fees, VAT, sales tax, or other local charges imposed by the destination country.
These charges are the responsibility of the customer unless explicitly stated otherwise.
The seller has no control over such charges and cannot predict their amount.
If a shipment is refused by the customer due to unpaid customs charges or import formalities, any resulting costs may be deducted from the refunded amount where permitted by law.
10. Delivery address and customer responsibility
The customer is responsible for providing complete and accurate billing and shipping information.
If the customer provides an incorrect, incomplete, or undeliverable address, the seller is not responsible for delivery failure or delay resulting from that error.
If a parcel is returned due to an incorrect address, failed collection, or repeated unsuccessful delivery attempt, re-shipping may require payment of a new shipping charge.
11. Transfer of risk and receipt of goods
The customer should inspect the shipment upon delivery as soon as reasonably possible.
If the package shows visible damage, the customer should ideally report the issue to the carrier and contact the seller without undue delay.
Risk of damage to the goods passes to the customer upon receipt of the shipment.
12. Split shipments and partial availability
If an order contains multiple items and one or more products are temporarily unavailable, the seller may, at its discretion:
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hold the order until all items are ready
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ship available items separately
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contact the customer to agree on the preferred solution
Where additional shipping costs would arise from split shipment, the customer will be informed if relevant.
13. Failed delivery / unclaimed parcel
If the parcel is returned to the seller because it was not collected, refused without valid reason, or could not be delivered due to customer-related circumstances, the seller may contact the customer to arrange re-delivery.
Any repeated shipping costs may be charged to the customer.
If the customer no longer wishes to receive the order, the matter will be handled in accordance with the applicable Terms & Conditions and consumer law.
14. Digital items included with physical products
Some Reboxy products may include digital activation codes, redeem codes, or access information in addition to physical contents.
Unless stated otherwise, these digital elements are provided as part of the product described on the product page.
The use of such digital entitlements is subject to the rules of the relevant platform provider.
15. Contact regarding shipping and payment
If you have any questions regarding payment, shipping, delivery status, or delivery problems, please contact:
16. Effective date
These Shipping and Payment Terms are effective from 15.3.2026.